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BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Rabiya

I know how frustrating it is to have frequent internet signal drops. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?

Ben S.
Cox Support Forums Moderator
  • Rabiya's avatar
    Rabiya
    New Contributor II
    4 years ago

    No splitter/amplifier, directly connected to wall from modem.

    Time Priority Code Message
    May 04 2021 23:26:10 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:23:51 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:23:51 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:23:11 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:22:31 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:22:31 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:22:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:13:08 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:09:16 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:08:28 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:01:09 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 23:00:13 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 22:59:09 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 22:58:33 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 22:58:29 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 22:57:33 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 22:57:33 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 22:57:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 22:57:29 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
    May 04 2021 22:56:50 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
  • Rabiya's avatar
    Rabiya
    New Contributor II
    4 years ago

    bens1 No splitter/ amplifiers in between, the service has deteriorated so bad to have connection drop more than 10 times in the same day.

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @Rabiya

      Thanks for letting me know. Because there are no known issues in the area, I would recommend you send us an email at cox.help@cox.com with your full name, full address, so that we can set up a technician visit for you.

      Ben S.
      Cox Support Forums Moderator