Slow speeds and suspected interference
Hello! I feel I have exhausted all my efforts in trying to solve this so I'm curious if anyone here or even a Cox representative with extensive knowledge could help me solve this issue. I currently p...
Forum Discussion
Hello DiscoJams. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like take a look further to see if I can find that ticket that was escalated to our Maintenance team. Usually those are completed within 24 hours of opening, so I am very eager to see where that stands. We will be standing by for your response.
I have already emailed Cox.help and scheduled an appointment prior to this response. I shall also email and inquire about that ticket with my full name and complete address, as I am also curious about what happened since I never heard back from anyone even after the technician gave me his personal number for updates. Thank you.
Understood. We will take a look once the email is received and we will look it over and if we can find anything out for you.
