Slow speeds and suspected interference
Hello! I feel I have exhausted all my efforts in trying to solve this so I'm curious if anyone here or even a Cox representative with extensive knowledge could help me solve this issue. I currently p...
Forum Discussion
Looks like a issue with your downstream OFDM channel. What model modem do you have? How does the coax get from the street/pole to the room the modem is in? Any splitters/amps/filters? Anything change after 5-6 months?
If you have direct connection, I would contact Cox to schedule another technician. If they escalate it again, ask for a ticket number. This assures they actually make a ticket and that you have it to follow up with.
I have a Nighthawk cm2000. Had a technician come before and remove a splitter but did not resolve issue. I'm not sure of anything else, nothing I've added. I live in an apartment so I would blame that however I had no issues for the first 6 months I lived here so I have to imagine something changed on Cox end. I'm not 100% how the coax gets to my apartment living room but I know it feeds into a box on the side of the building, I think that's the node, and then fed to my living room which goes direct to my modem. I myself have no setup and splitters/amps/filters and the technicians have said everything looks fine in the node box.
Thank you for the tip on the ticket number, the technician last time simply said he would tell his supervisor and then left me his phone number to which expectedly he didn't reply when I messaged a week later asking for an update. I have emailed cox.help and scheduled another technician appointment. Will update here after that.Yea, apartments are tough since you don't have control over your inside wires. Also there can be different kind of equipment then a normal house. I don't think the box on the side of your house would be a node though. A node connects hundred of people, unless you have RFoG.
If the tech was a contractor, they probably just told you they were putting in a ticket and did nothing. I bet they didn't even leave notes on the account. Let us know what Cox finds. Good luck.
Sadly the technician that came today was unable to find a solution to my problem. This one at least was not a contractor which helped. He did acknowledge there was an issue and that the issues I'm having are strange. I have to say he was actually awesome, stayed for 3 or so hours and tested everything with me. We tried different game and application launchers on my pc, my PS5, everything. Oddly enough, when my downstream isn't dropping to 30mb/s, which he did see, only the PS5 and Epic games launcher get the proper download speeds. Steam, Ubisoft, EA, Battle.net all got far far less than what the PS5 and Epic Games launcher were getting in terms of download speeds. He said the drops in the downstream could be a modem that has begun to fail, but when everything IS working right it is odd that only those two get what I'm supposed to be getting. I'm not sure where to go from here. He gave me a card and said to text him if it drops again. He also said he'd ask his supervisor to take a look when they get back from vacation but he wasn't even sure if that would get any type of helpful resolution.
Asking for a ticket number is a good idea. But, with or without a ticket number, it's always a good idea to contact cox.help@cox.com when a tech says they will escalate an issue to confirm they actually did.
