Forum Discussion

pd91's avatar
pd91
New Contributor III
7 years ago
Solved

Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of...
Becky's avatar
Becky
Moderator
7 years ago
Hi Everyone, we have been in constant communication with our network administrators since folks began posting about latency and packet loss issues when playing games hosted by AWS. The issue was initially traced to a line card. The line card was being overloaded during peak hours, resulting in packet loss. The line card was replaced on 9/3/18. Since then, our network administrators have reviewed routing protocols and run hundreds of traceroutes, MTRs, pathpings, and looking glass routing queries. They have found no route anomalies or increased latency at the hand-off point to Amazon. -Becky, Cox Support Forums Moderator
402PrimeTime's avatar
402PrimeTime
New Contributor III
7 years ago

Well I'd get another team together and go back to work, because the dates and outcomes you mentioned are not consistent with what we continue to experience as customers. Last night my connection was all over the place and that remained unchanged until I hotspot to my phone.