Great Becky! Bet you don't game! Bet that investigations going well! Bet you can't provide any real updates! Bet you can't explain why I get zero packet loss hot spotting through my phone but the minute I plug your service in it all comes right back! Bet you can't help the cause much! Please, prove me wrong! Escalate the issue, write an internal email, make an actual difference!
Well I'd get another team together and go back to work, because the dates and outcomes you mentioned are not consistent with what we continue to experience as customers. Last night my connection was all over the place and that remained unchanged until I hotspot to my phone.
Well if you look at the coverage of Gigablast and then affected areas, its mainly in areas that have adopted gigablast.
I've been asking tons of people in the pro fortnite discord and a couple have said the lag is horrible and they are switching soon, and a few have said they aren't affected by the issue, but I believe they are more in northern california
Hey mate I also play on the Fortnite pro discord and its impossible to focus on the game especially play on the East server with packet loss, I could barely manage to play on West Server but playing on East for scrims is impossible. Thinking of getting a technician to my house but they charge $75 and tons of people posting on forums of issues and i assume that these people probably had technicians come out but nothing was fixed. Really thinking of switching to AT&T or Spectrum but the download speed is making me not switch right now.
What % of packet loss are you experiencing? I usually experience 2%-8% which is not as big as others but I def notice that and my game doesn't look or feel smooth which takes off the experience
Dude it's constant PL for me. Your PL is what I see when the problem dies down, usually around 11PM. Mine intermittently spike around anywhere between 25-100% PL during peak hours, virtually unplayable. Sorry this is happening to you too. Its a systemic COX issue. If you have Wifi adapter on your MB, try hot spotting to your phone and the problem will go away completely - guaranteed. you can try speedify or haste both yield moderately better results, although higher ping. Here's a link to my video of the problem. www.youtube.com/watch
Also, I believe this issue started for me on the 3rd (Laguna Area)
Also one thing i noticed always with Cox is i always got higher ping when connecting to AWS servers compared to friends using spectrum or whatever. Basically on wired they would get about 3-4 on AWS for games like fortnite or overwatch, whereas I never got below about 19 and averaged about 30. So maybe the issue was there prior to this big packet loss issue outbreak and it has just developed into something worse.
I forgot what forum it was from but there's a theory that Cox isn't doing much or anything at all to cash out on all the people calling in and having techs "resolve" the issues and that person also mentioned that it could be a part of the effects of the net neutrality repeal.
I feel like my bank account is being robbed every time I turn on my PS4 and see 50% packet loss, someone call the police. Shady shady shady.
How about I just send you a screenshot of my 50% in-game packet loss. There's an anomaly.
yeah i just love cox so much they work so hard on fixing issues!
i totally understand the stress of what it was they said they've been doing for two months, scanning over a couple people's tracerts and fixing a line card. Oh man that must be so stressful mostly when the customers are only payer over 100$ per month.
