Forum Discussion

Jodokast1616's avatar
Jodokast1616
New Contributor
5 years ago

Service out multiple times with no assistance available

This is the second time this week i have lost my internet service in the middle of the day.  Cox acknowledges an outage but doesn't say why.  The phone support wont take calls and live chat says there are no representatives to help.  I need this for work!  Please stop taking down my internet.  How am i supposed to get help if everything is busy?  I shouldn't have to pay for service i am not getting!!!!!

  • Dvindiola's avatar
    Dvindiola
    New Contributor
    5 years ago

    Ayy for reals ! As soon as I can get in touch with someone from Cox they are crediting me 2 days back because this is the second time and the first time it was out until 1 something

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      5 years ago
      @Dvindiola

      It seems like you may have had a bad experience with Cox, and if so I truly apologize. I would like to hear about what happened and have the opportunity to address your concerns. When you have a free moment, please email my team at cox.help@cox.com; be sure to include your full address. We will help in every way that we can!

      Jonathan J
      Cox Moderator
  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello, The modem is currently up and running with a good signal. However, the modem is also reporting high time out errors. Are there any signal amps or splitters on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
  • jtejedor's avatar
    jtejedor
    New Contributor
    5 years ago

    I have been having the same issue but they never offer me a credit. I am really close to switching I have to work from home and the connection goes down several times a day.

    • LisaH's avatar
      LisaH
      Moderator
      5 years ago
      Hi Jtejedor. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator