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Jodokast1616's avatar
Jodokast1616
New Contributor
5 years ago

Service out multiple times with no assistance available

This is the second time this week i have lost my internet service in the middle of the day.  Cox acknowledges an outage but doesn't say why.  The phone support wont take calls and live chat says ther...
Allan's avatar
Allan
Moderator
5 years ago
Hello, The modem is currently up and running with a good signal. However, the modem is also reporting high time out errors. Are there any signal amps or splitters on the cable line going to the modem? -Allan, Cox Support Forums Moderator.