Forum Discussion

Jodokast1616's avatar
Jodokast1616
New Contributor
5 years ago

Service out multiple times with no assistance available

This is the second time this week i have lost my internet service in the middle of the day.  Cox acknowledges an outage but doesn't say why.  The phone support wont take calls and live chat says ther...
Dvindiola's avatar
Dvindiola
New Contributor
5 years ago

Ayy for reals ! As soon as I can get in touch with someone from Cox they are crediting me 2 days back because this is the second time and the first time it was out until 1 something

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Dvindiola

It seems like you may have had a bad experience with Cox, and if so I truly apologize. I would like to hear about what happened and have the opportunity to address your concerns. When you have a free moment, please email my team at cox.help@cox.com; be sure to include your full address. We will help in every way that we can!

Jonathan J
Cox Moderator