2nd time in 2 days the internet has gone down (Springdale, AR area) with another 2 or 3 downtimes in the past month. This seems to be a routine occurrence. The downtimes last hours not minutes. Very frustrating compounded by the fact this is the only provider.
RodRetro55, I am sorry you're having issues with your service. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance.
Same in Burke. Third time in the past couple weeks. Unable to work from home for half the day, yet Cox will still expect prompt and full payment despite the poor service. I get that stuff happens, but this feels like poor planning on Cox's part. No concern for customer impact. Extremely frustrating.
Al-Virginia Hi, sorry to hear that you're having service issues. I'd be more than happy to look into this for you. Please send me an email at cox.help@cox.com and include your full name and address. Thanks!
