Internet Service

Question

My internet price just DOUBLED.&nbsp; &nbsp;This is the 2nd time it has doubled in the 3 years I have been at this address.&nbsp; &nbsp;Originally I was paying around 25.00/month which was a new customer discount (for lowest plan) - a year later it went up to 51.00/month when I lost that discount...please keep in mind I have the lowest plan possible and have not changed to a higher plan - my rate now will be around $105.00!!! More than double!!!&nbsp; How can that be?&nbsp; The guy on the phone said my "discount" expired....um, what discount?!&nbsp; Didn't that happen a couple years ago when I went from $25-$51?&nbsp; I also recently signed up for Cox cell - havent yet installed their sim chip yet and I am returning it.&nbsp; &nbsp;At the rate their internet services go up so drastically be weary of inexpensive cell service plans because it won't be inexpensive for long after they continue to double your rate for the same service.&nbsp; &nbsp;Stay with your current carrier.

gregp1 · Answer

Hi,
We will be glad to review your bill with you to see what happened and what options are available. Please contact us privately. Our email address is&nbsp;cox.help@cox.com Please be sure to include your name full street address and a link your the forum post.&nbsp;