Forum Discussion

derekmcguire29's avatar
derekmcguire29
New Contributor
7 days ago

1TIME MODEM PAYMENT

I just recently downgraded my services but I got an email stating I have to pay a 1 time payment for the modem is this  tru? The customer support people didn't even mention this to me!

3 Replies

  • sounds like a scam, or you made the choice to own the modem they were leasing to you, if so just go buy your own... pays for itself in just about 1 year. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    If you downgraded and removed phone service, and you had a free telephone modem, then yes, you will pay a monthly surcharge if you keep the phone modem without phone service. What modem do you have?