1TIME MODEM PAYMENT
I just recently downgraded my services but I got an email stating I have to pay a 1 time payment for the modem is this tru? The customer support people didn't even mention this to me!
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sounds like a scam, or you made the choice to own the modem they were leasing to you, if so just go buy your own... pays for itself in just about 1 year.
If you downgraded and removed phone service, and you had a free telephone modem, then yes, you will pay a monthly surcharge if you keep the phone modem without phone service. What modem do you have?
derekmcguire29 Hi, please send us an email at cox.help@cox.net and include your full name and address. We can help you via email. Thanks!
