Forum Discussion

cullenmomson's avatar
cullenmomson
New Contributor
14 days ago

Cox service Techs

My first experience with my cox installation was not good! Cox just sent out an amazing Technician that fixed all the issues with the installation and went the extra mile to make sure it was correct and a professional installation. If your having issues ask for this Technician Aldrin ***** ******* I'm sure you will not be disappointed! Thank you Aldrin for the awesome service.

  • CurtB's avatar
    CurtB
    14 days ago

    I'm sure you mean well, but the tech may not want his name published in a public forum.  You should edit your post to remove his name and send an email to cox.help@cox.com with it included there.  They will see that the appropriate management personnel are made aware of your comments. 

  • CurtB's avatar
    CurtB
    Honored Contributor
    14 days ago

    I'm sure you mean well, but the tech may not want his name published in a public forum.  You should edit your post to remove his name and send an email to cox.help@cox.com with it included there.  They will see that the appropriate management personnel are made aware of your comments. 

  • ColleenD's avatar
    ColleenD
    Moderator
    14 days ago

    cullenmomson Thank you so much for your kind words! I have edited your post to protect the technician's privacy, since our community forums are a public platform visible to anyone. I was able to use your forums login to locate your account and share your feedback, so you won't need to email us. I'm so happy to hear that Aldrin was able to turn around your experience with positive results! Thank you again for taking the time to share!