Outage/refund
Another outage in San Clemente. How do I go about getting a refund on my monthly payment. I’m not getting what I paid for, it’s only right.
Forum Discussion
Hi Pmh074. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
LisaH. I am with Pmh074 on refunds. Our outage in Henderson, NV was supposed to be resolved at 645 and here we are almost at 8pm without internet. In addition, customer service via chat was disappointing. Doesn’t matter if you contact them, only information they provided to me was “we are working hard and eta for resolution is 645pm”. We need a refund or better service from Cox.
Hello Faithxjp. I certainly apologize for the service issues you are experiencing. I can understand how frustrating that can be when the service is not working properly. We can definitely take a look at your account and see how we can help. We can also check if there are any updates we can see from our end. Can you send us an email to Cox.Help@cox.com with your full name and complete address? Once we receive your information, we can proceed from there.
