Forum Discussion

Bebesarah's avatar
Bebesarah
New Contributor
11 months ago
Solved

Unacceptable “outage@ for 2 days

Why can’t I talk to a real person about this 2 day outage? The “support” line hangs up because “no agent can help” with the neighborhood outage. So I can’t talk to a human being. Two days? No storms - we’re in the desert! Must be outdated equipment.

I will ask for a refund for all the days of the outage but that is little compensation for this. Such irony of the ads on the so called support line advocating “reliable” mobile phone coverage. It’s be funny if it wasn’t so outrageous. Held hostage! 

  • Bebesarah's avatar
    Bebesarah
    11 months ago

    Make it almost 4 days straight now! Today I was able to talk to a human but she had no answers at all. The tech support agents have no insight into the reason for the outage. No estimated fix time, either. 

    • DorisM's avatar
      DorisM
      Moderator
      11 months ago

      HI, there. I am sorry you are being impacted by an outage. I completely understand your frustration.  Please email my team with your complete address at cox.help@cox.com so we can obtain account details and check for any updates. 

    • 1178's avatar
      1178
      New Contributor II
      11 months ago

      Yeah we all have SB! This is ridiculous!!! 

      • Allan's avatar
        Allan
        Moderator
        11 months ago

        Hello. I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com so we can look into this issue on your behalf. 

  • 1178's avatar
    1178
    New Contributor II
    11 months ago

    F#%k this company!!! Two weekends in a row are you kidding me?!!! 

  • Bebesarah's avatar
    Bebesarah
    New Contributor
    11 months ago

    Make it almost 4 days straight now! Today I was able to talk to a human but she had no answers at all. The tech support agents have no insight into the reason for the outage. No estimated fix time, either.