Forum Discussion

Bebesarah's avatar
Bebesarah
New Contributor
6 months ago

Unacceptable “outage@ for 2 days

Why can’t I talk to a real person about this 2 day outage? The “support” line hangs up because “no agent can help” with the neighborhood outage. So I can’t talk to a human being. Two days? No storms ...
  • Bebesarah's avatar
    Bebesarah
    6 months ago

    Make it almost 4 days straight now! Today I was able to talk to a human but she had no answers at all. The tech support agents have no insight into the reason for the outage. No estimated fix time, either. 

ebonydream's avatar
ebonydream
New Contributor II

It’s ridiculous I am on day 4 been down  since Wednesday 

DorisM's avatar
DorisM
Moderator
6 months ago

HI, there. I am sorry you are being impacted by an outage. I completely understand your frustration.  Please email my team with your complete address at cox.help@cox.com so we can obtain account details and check for any updates.