Need help
I need help w with Internet
Forum Discussion
Literally have not had internet for 2 days. Cannot get any help or support. The person I get when I call and working chat are absolutely unable to help and must be outsourced. No eta and was offered a 3 dollar refund for my trouble. A joke. I just went online and set up an account with glofiber. After 18 years, I am done with Cox. Worse customer service I have ever experienced. There is a network error or outage and they have no idea when it will be resolved. They had the nerve in the middle of my third call for support to try and sell me on their mobile service. Highly inappropriate and honestly I just laughed. The final straw.
Hello Thebee1517, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. As the last thing we would want to see is for you to leave without the opportunity to help. We can definitely assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.
