pingcfang,
Thank you for your patience, and especially for your business to the Cox family. If you continue to face an impact with the service and there isn't a Cox alert present on the App, then we can investigate further. For us to check the area, we'd ask if you could please email us at Cox.Help@cox.com with your complete address and include the URL to this forum comment. As for details of a cause, we may not have that information available as crews work out a solution. Also, if intermittent, then it can take time for crews to ascertain a fix, so you may at times see there's an alert on the Cox App, but find the connection is stable.
