Forum Discussion

D-Willy's avatar
D-Willy
New Contributor
2 months ago

Unplanned Internet Outages

These internet outages are out of control. I pay about $5.15/day or $0.21/hr for CONTINUOUS internet service. I should be credited for every hour that service is interrupted. This would be an actual fair transaction and help me pay for all the extra cellular data I have to use to continue to work from home during the 5+ disruptions per month. I don’t want to hear that you understand my frustration or that I should reach out for assistance. What I want is a solution to the problem and a credit on my bill.

internet out
    • ChrisJ2's avatar
      ChrisJ2
      Moderator
      30 days ago

      Oh no. I'm so sorry that was your experience with us. I want you to be happy with your Cox service and if there's anything I can do to assist you, please reach out via email at Cox.Help@cox.com with yourname, address, and a copy of this forum message. I really want to help. 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        29 days ago

        I'm so sorry for the outages. Please email us at Cox.Help@cox.com with your full name and address. We're happy to look into it for you and help out in any way we can. 

  • Colbus70's avatar
    Colbus70
    New Contributor
    29 days ago

    And moderator, dont send me one of those bs AI looking responses 

  • DorisM's avatar
    DorisM
    Moderator
    2 months ago

    I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community. 

  • Colbus70's avatar
    Colbus70
    New Contributor
    29 days ago

    Man this is the second time this week. We moved down here and got Cox about a year ago andI’ve never seen Internet outages like this with any other company. 

  • Jameswyatt73521's avatar
    Jameswyatt73521
    New Contributor II
    27 days ago

    i get the same in my area  modem has been replaced cox replaced all the lines to my apartment everything modem goes down at least twice a day i work from home sooo sick of having techs out here all the time. this is constant for me as well so i feel your pain their panoramic wifi modem overheats like crazy as well the modem randomly reboots several times a day i think we need a larger node or something at this point

    • LatitiaS's avatar
      LatitiaS
      Moderator
      27 days ago

      Hi Jameswyatt73521,

      I am sorry to learn of your connection troubles.  It sounds incredibly frustrating to have to deal with, especially since you work from home.   I would really like to take a look at your account to see what has been done with regard to addressing your issue.  Please send us an email to Cox.Help@cox.com with your name and address so we can help.  

      Cox Support Forum Moderator 

      • Jameswyatt73521's avatar
        Jameswyatt73521
        New Contributor II
        27 days ago

        yeah i do this consistently theres no point in the past few years ive had more techs out then i care to  but i did send a screenshot of this post and a message to the cox help email

  • D-Willy's avatar
    D-Willy
    New Contributor
    27 days ago

    Also, my bill recently increased by $7.50/month.

    • DorisM's avatar
      DorisM
      Moderator
      26 days ago

      Thank you for reaching out. We are unable to address account specific information on this platform, but will be more than happy to help. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.