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AZJason's avatar
AZJason
New Contributor
3 months ago
Solved

Customer Service Hangs up on me

Cox raised my bill then emailed me a retention offer after I scheduled a disconnect. I can't apply the offer online. The reps on the phone can't apply it. The phone number listed in the email (678-60...
  • GregP1's avatar
    3 months ago

    Hi, I apologize for the experience you have had. We want to help with any questions or concerns you have about your bill. Please email us at cox.help@@cox.com. Please include your full street address and a link to this forum post  Our Cox internet forums are a place to discuss Our internet service and get help with technical issues related to our service.