Forum Discussion

oberst's avatar
oberst
New Contributor
3 months ago

Could it get any worse?

First off, Cox is not my friend in the digital age or any other time. The slogan, which they undoubtably paid a fortune for, doesn’t mean jack when everything they do to their customers screams the opposite. 

Just days after the Cox-Yahoo! email disaster our internet has been down for the last 20 hours. Absolutely put the skids on an important project I can’t do anywhere else as all critical files are on my desktop system. My email is still not working right, of course, with about half of my emails not coming through.

I know that many of you are just as angry and frustrated as I am. However, please don’t take this out on Cox rank-and-file employees. They are not the ones making these terrible decisions, it is management in Atlanta. That is where the C-level jackasses dwell, insulated from the fallout of their indefensible business practices. A perfect example is pawning us off to Yahoo! then washing their hands of the immense problems we continue to deal with as a result. 

Pleas be courteous and civil to the Cox rank/and-file. It Is not their fault.  I’m sure many of them have the same level of contempt for Cox as we do.

3 Replies

  • Hello, oberst, sorry to hear about these recent concerns.  We have relayed feedback regarding concerns with the overall migration.  Just so you and everyone else knows.  Yahoo is providing migrated cox.net customers with 90 days of free premium support starting the day they login to their Yahoo mailbox. Customers can call 1-866-562-7250 for support.  If still having concerns regarding the service to the home.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.

    • snsegal's avatar
      snsegal
      New Contributor

      I certainly do not have premium support. My new email is riddled with ads. Are you making us call in to get the premium support? I am experiencing no end of problems. I keep trying to sync my mac mail program with Yahoo but it says Yahoo is offline, and manually entering the information does nothing. This is a disaster.