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Jsteve791's avatar
Jsteve791
New Contributor
21 days ago

Address exclusive promotion. Need help.

Got an ad from cox for 1gig fiber internet including unlimited data and panoramic WiFi for $50 a month for 24 months when you have cox mobile. Cox system won’t pull up the special price and 4 cox reps I talked to don’t help me at all because the system won’t show that price how the heck do I get some real help and get the promotion applied. Is there a special department these employees don’t know about or something how can they not have knowledge to help me I sent them pictures still no help. Anyone know who to talk to?

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  • Allan's avatar
    Allan
    Moderator
    21 days ago

    Hello. I recommend sending an email with your full name, address, and a brief description of this issue to cox.help@cox.com 

    • Jsteve791's avatar
      Jsteve791
      New Contributor
      20 days ago

      Email to that address got rejected got a better solution?

      • MariaL's avatar
        MariaL
        Moderator
        20 days ago

        Hi Jsteve791,

        You can DM us on Twitter (twitter.com/CoxHelp), or message us on Facebook (facebook.com/coxcommunications). Be sure to provide your full name, complete address, and the link to this Forum post.