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SoManyProblems9's avatar
SoManyProblems9
New Contributor II
2 years ago
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Cox Increases Fiber-Powered Internet Speeds for Most Customers

I saw this post on the Cox website and was excited: https://newsroom.cox.com/Cox-Increases-Fiber-powered-Internet-Speeds I checked my service speed on cox.com and it looks like I was upgraded to 50...
bad service
coxsupport
internet
SoManyProblems9's avatar
SoManyProblems9
New Contributor II
2 years ago
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Here is my latest responses that I believe answers your questions: Also after having the below conversation I tested the connection to speedtest.net via a Laptop connected to the modem via a CAT 6 ethernet cable. I only received a speed of 286.4 Mbps Down and 10.8 Mbps Up. 

Below From SoManyProblems99:

I reached out to the community on the forum and they recommended I ask you to perform the following operation? Will you please perform this reprovisioning with the new service?
Comment from WiderMouthOpen on the forum:
Try asking them straight out what your configuration file is. Seems like they are just sending a SNMP reboot command and hoping for the best. See if they can reprovision your modem. That's just when they remove the service from the modem and add it back on. It can resolve provisioning issues on the backend. Thanks for updating the forum.
Below From Cox Agent:
I appreciate you allowing us the opportunity to assist you with the speed issues. While I am not able to provide backend information, I can assure you that the modem is provisioned for the correct tier of service, the firmware is up to date with our recently approved version, and everything on this end looks good. Did you have a chance to test the speeds at the site I provided since the refresh that was completed earlier? If so, what are you showing now for speeds? What category ethernet cable are you using between the modem and your computer when testing the speeds?
Below From SoManyProblems99:
Yes, I did and I responded to this earlier at 8:18AM CDT with my speed test results and an attachment. Plan Speed Still states 250.0 Mbps Down/10.0 Mbps Up. Speed to Gateway is 299.6Mbps Down.
The test is performed from the modem itself so ethernet cable will not matter.
SoManyProblems9's avatar
SoManyProblems9
New Contributor II
2 years ago
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In Summary: If your Plan Speed In the Cox Wifi App when running a speedtest does not match your service speed on your Cox.com account. You will most likely need to have Cox Support "Fully" Reprovision your Modem.

Fixed and working! Thanks Brian from Cox Support!

Below From Cox Agent:

I apologize for any interruption if you were actively online, but this should be working now. I was able to fully reprovision the modem and now it is showing the proper quality of service for 500 Mbps download.

This link is proof of working system at correct speed from Cox Wifi App Speedtest: Link

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 years ago
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    I was able to fully reprovision the modem and now it is showing the proper quality of service for 500 Mbps download.

    So the configuration file was correct but a reprovision fixed it? Hmm. Sounds contradictory but glad it worked! Still not getting the 50Mbps upload though. Maybe soon.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago
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    I hate those "partial" re-provisions.