Forum Discussion

superirishsoul's avatar
superirishsoul
Visitor II
22 days ago

Internet outages.

This is ridiculous how often these outages happen.  Just been hit with one right now. Pay too much money for this nonsense.  

  • JDSao's avatar
    JDSao
    New Contributor
    22 days ago

    I live in the allied gardens area of San Diego. I’ve been out of internet since 9:30pm last night and still out today… 

    • DustinP's avatar
      DustinP
      Moderator
      21 days ago

      Hello superirishsoul and JDSao,

      Our forum community is quite knowledgeable and helpful, so thank you for commenting here. I know it's important the service is up and running when you and your family need it. The Cox family values your business and wants you to remain connected at all times. When the company is aware of a network issue, you can check the Cox App for updates and estimations. www.cox.com/residential/learn/cox-app.html has more information about the features of the Cox App if needed. If you find that issues remain when the network alert has cleared, then our support teams can help investigate and also review your account for outage credit. 

       

      We have a support available to receive your email at Cox.Help@cox.com. Some things we would need would be your first and last name, complete address, and some detail of the issue you have concerns about like you have raised here.