Forum Discussion

GusherManX's avatar
GusherManX
New Contributor
2 months ago

Mystery Data use

  • Sometime last year, our data usage spiked without our behavior changing. We reacted by adding data, but there's some 50GB a day that I can't account for in our use. I've tried changing passwords, monitoring MAC access. All sorts of things and can't find the leak. We went in vacation and noticed that while there was a dip in use, it did not line up with the dates we were gone. Is there some way that Cox can help me figure out where the extra data is going?

I'd hate to think they're just fraudulent marking up generic days usage to force me to pay more

2 Replies

  • JulianN's avatar
    JulianN
    Moderator
    2 months ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. Especially when it comes to data overages. We value your business, and believe in being honest and transparency. We would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    Cox's data usage monitoring is checked by a third party for accuracy. it's 99.99% accurate. That means something IS using data. Do you have security cameras? Do you have amazon Alexa, or Echo devices? (They can go into a loop using all kinds of data as well as share your data with other people that have those devices). Do you have ONEDRIVE on any mobile devices? It can backup daily your entire device. If you have the Cox app, you can monitor data usage, if you have the pano modem, I think it can break down the usage as to what KIND of usage it is. If you use a VPN that can be seen as network monitoring in the data usage. 

    Also, no matter WHAT router you are using, Cox pano or your own, it can tell you every device connected to it.