Forum Discussion
Unfortunately Cox is not going to do anything for you. I've been with cox since Feb of last year when I moved to Vegas. And its been a continued battle ever since. I too work from home as a streamer and rely heavily on upload. Im currently fighting for them to come back out and adjust let rx levels at the node. Just back in December they installed a new node and all my problems came back after having one month with barely any issues. After trying to convince Jon (a field tech) in December that the node was the issue based on monitoring my modems power and snr, my rx had spiked up and my tx dropped. He finally came out after the new year to check it. He then pulled up to my front door (since the node is literally at the end of the block) and said to me "Chris, you were right." He said the node was out of spec and the rx was way too "hot". And I knew that the high rx (downstream) power and signal was negatively effecting the upstream. He said adjusted it and brought the rx down into spec. I was able to verify that through my modem. Later that night I was able to live stream without issue. Unfortunately, it only lasted a night. The rx had spiked up again. My snr went from 39 to 47. Now usually a higher snr the better but not when its having a negative impact on my upstream (tx). Jon came out for a second time in January to adjust the node and amplifier. However it was short lived again. So now Im fighting to get someone back out here but its like no one's listening. Jon, and another guy named Alan who reached out to me won't return my calls or texts. Anyway, good luck.
Glad I'm not the only one in the Vegas area having this problem. Issues for years now with their gigablast service, pretty similar to everything you've described.
- KevinM25 years agoFormer Moderator@Tierdisogni, we are not seeing any packet loss on your modem at this time, and your signal levels look quite healthy. It is not uncommon for certain VPNs to improve latency, and this is because VPN packets tend to take a more direct route in comparison with normal ISP packets. In order to determine if the issue is with our network, we would need to review hard-wired traceroutes. If the latency and/or packet loss is occurring off of the Cox network, then there isn't anything we can do to help. You would need to contact the video game developer. In reference to speed tests, there are many factors that can impact results. This is a helpful article that discusses speed test results in greater detail:
www.cox.com/.../understanding-speed-test-results.html
For additional support, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
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