Forum Discussion

BB_User's avatar
BB_User
New Contributor II
5 years ago
Solved

Cannot visit my own website on Cox wifi

I own a website (www.byclue.com) which promotes nutritional knowledge and products. It is hosted by SiteGround. Right after Thanksgiving, I can no longer open the webpage on my home Cox wifi (I can v...
  • BB_User's avatar
    BB_User
    5 years ago

    The error message is "This site can’t be reached. www.byclue.com’s server IP address could not be found." I have a residential account.

KevinM2's avatar
KevinM2
Former Moderator
Hi BB User, this case has been escalated and we will follow up with you within the next 24-72 business hours. -Kevin M. Cox Support Forum Moderator
BB_User's avatar
BB_User
New Contributor II
5 years ago

24-72 hours to respond? 5 days has passed and there is no response ...

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    5 years ago

    I can reach the site using cox in Omaha

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    BB User, we apologize for the delayed response, and this issue is still being investigated by our networking team. -Kevin M. Cox Support Forum Moderator