Hi Greg, it sounds like you've been through a lot trying to get this cable buried, and I truly apologize for the frustration this has caused for you and your neighbor. We definitely want to make this right! Cox Forums is a place for customers to help each other with technical issues. Your previous threads were closed because this isn't a problem that other customers can help with. When he received your email, Chris escalated this on your behalf. We need to follow through on the escalation we submitted and make sure the bury team addresses the line in your neighbor’s yard. We will reach out to you via email shortly so we can get this resolved for you.
