Forum Discussion

okron's avatar
okron
New Contributor
5 years ago

Cable left Unburied

What does it take to get my cable buried?  Received service Feb 9th or 10th and my cable is still not buried.  I contacted Cox a couple of times with no results....got dogs coming to stay for a couple of days that I'm worried will chew up the cable???

Any help is appreciated!

1 Reply

  • KevinM2's avatar
    KevinM2
    Former Moderator

    Hi okron, we welcome you to the Cox family, and we deeply apologize for the delay. Based on the on-site assessment, some drop buries may require a permit. State and town permit codes vary and may cause a delay in the completion of the drop bury. In some occasions. In addition, inclement weather such as rain or ice can cause a delay in completion. 

    There is an active work order pending, to have a team go out to the home and bury this cable for you. Our records indicate the team was to go out on 03/28, however, the ground was too wet. -Kevin M. Cox Support Forum Moderator