Random Disconnects ALL Day.
I have had a tech out about 3 times. Each time they say everything is fine but I'm always getting connection loss multiple times a day. They came and replaced the ends on all the lines and we removed splitters. Also moved the modem to another coaxial jack. I'm always getting these errors. Can anybody explain what needs to happen? ARRIS Surfboard S33. Also had the same issue with Netgear CM1000
| Acquire Downstream Channel | 807000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 5 | Locked | QAM256 | 807000000 Hz | 7 dBmV | 43 dB | 0 | 0 |
| 1 | Locked | QAM256 | 783000000 Hz | 8 dBmV | 44 dB | 0 | 0 |
| 2 | Locked | QAM256 | 789000000 Hz | 8 dBmV | 44 dB | 0 | 0 |
| 3 | Locked | QAM256 | 795000000 Hz | 8 dBmV | 44 dB | 1 | 0 |
| 4 | Locked | QAM256 | 801000000 Hz | 8 dBmV | 44 dB | 0 | 0 |
| 6 | Locked | QAM256 | 813000000 Hz | 7 dBmV | 43 dB | 0 | 0 |
| 7 | Locked | QAM256 | 819000000 Hz | 7 dBmV | 43 dB | 0 | 0 |
| 8 | Locked | QAM256 | 825000000 Hz | 7 dBmV | 43 dB | 0 | 0 |
| 9 | Locked | QAM256 | 831000000 Hz | 7 dBmV | 43 dB | 0 | 0 |
| 10 | Locked | QAM256 | 837000000 Hz | 7 dBmV | 43 dB | 0 | 0 |
| 11 | Locked | QAM256 | 843000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 12 | Locked | QAM256 | 849000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 13 | Locked | QAM256 | 855000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 14 | Locked | QAM256 | 861000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 15 | Locked | QAM256 | 867000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 16 | Locked | QAM256 | 873000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 33 | Locked | QAM256 | 357000000 Hz | 8 dBmV | 44 dB | 0 | 0 |
| 34 | Locked | QAM256 | 363000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 35 | Locked | QAM256 | 369000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 36 | Locked | QAM256 | 375000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 37 | Locked | QAM256 | 381000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 38 | Locked | QAM256 | 387000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 39 | Locked | QAM256 | 393000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 40 | Locked | QAM256 | 399000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 41 | Locked | QAM256 | 405000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 42 | Locked | QAM256 | 411000000 Hz | 8 dBmV | 44 dB | 0 | 0 |
| 43 | Locked | QAM256 | 417000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 44 | Locked | QAM256 | 423000000 Hz | 8 dBmV | 45 dB | 13 | 0 |
| 45 | Locked | QAM256 | 429000000 Hz | 8 dBmV | 45 dB | 14 | 0 |
| 46 | Locked | QAM256 | 435000000 Hz | 8 dBmV | 45 dB | 9 | 0 |
| 47 | Locked | QAM256 | 441000000 Hz | 8 dBmV | 44 dB | 0 | 0 |
| 48 | Locked | QAM256 | 447000000 Hz | 8 dBmV | 45 dB | 0 | 0 |
| 159 | Locked | OFDM PLC | 300000000 Hz | 8 dBmV | 44 dB | 398388960 | 0 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
| 1 | Locked | SC-QAM | 36900000 Hz | 6400000 | 40.8 dBmV | |
| 2 | Locked | SC-QAM | 30500000 Hz | 6400000 | 40.8 dBmV | |
| 3 | Locked | SC-QAM | 24100000 Hz | 6400000 | 40.5 dBmV | |
| 4 | Locked | SC-QAM | 17700000 Hz | 6400000 | 39.8 dBmV | |
| 6 | Locked | SC-QAM | 12900000 Hz | 3200000 | 38.3 dBmV | |
Current System Time:Wed Oct 6 17:20:35 2021
| 5/10/2021 15:20:25 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:20:45 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:20:45 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 1/1/1970 00:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 1/1/1970 00:00:28 |
6 | Honoring MDD; IP provisioning mode = IPv4 |
| 5/10/2021 15:37:46 |
5 | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:37:47 |
6 | TLV-11 - unrecognized OID;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:37:52 |
6 | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:37:57 |
5 | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:37:58 |
5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:37:58 |
5 | Dynamic Range Window violation |
| 5/10/2021 15:37:58 |
5 | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:37:58 |
5 | Dynamic Range Window violation |
| 5/10/2021 15:37:58 |
5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:37:58 |
5 | Dynamic Range Window violation |
| 5/10/2021 15:37:58 |
5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:37:58 |
5 | Dynamic Range Window violation |
| 5/10/2021 15:40:18 |
6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 15:40:47 |
6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 17:55:01 |
6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 17:55:27 |
6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 18:14:12 |
6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 18:14:36 |
6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 5/10/2021 21:55:28 |
5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 6/10/2021 00:59:23 |
6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 6/10/2021 00:59:52 |
6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 6/10/2021 10:29:25 |
6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 6/10/2021 10:30:05 |
6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 6/10/2021 13:44:04 |
6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
| 6/10/2021 13:44:35 |
6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; |
