Even tho I submitted a change of address form in advance my account was set up as a new account. I no longer have access to the billing statements from my previous address or any information regarding my previous account. I would like to compare the previous statements to some of my recent ones. Is there a way to merge the accounts or send me the billing statements from the previous account?
Did you change any services or move far away? it should be close to your current bill if services are the same taxes might be different
I moved and cannot get my new account information/billing. still showing the old account number.
why they change account numbers is beyond me.
Plus they changed my monthly amount because I moved even though I was locked in for 2yrs.
had to call to get all kinds of stuff removed from my bill. spent an hour on the phone.
I am so disappointed in Cox. The consumer is not a priority to them.
