Forum Discussion

bathena's avatar
New Contributor
3 years ago

Previous address billing statement

Even tho I submitted a change of address form in advance my account was set up as a new account. I no longer have access to the billing statements from my previous address or any information regarding my previous account. I would like to compare the previous statements to some of my recent ones.  Is there a way to merge the accounts or send me the billing statements from the previous account? 

3 Replies

  • @Bathena, For billing and account related concerns, please send us an email with your full name, address, and a brief description of the concern to -Allan, Cox Support Forums Moderator.
  • Andrew_Wees's avatar
    Contributor III

    Did you  change any services  or move far away?  it should be close to your current bill if services are the same taxes might be different

    • karagon's avatar
      New Contributor

      I  moved and cannot get my new account information/billing.  still showing the old account number.

      why they change account numbers is beyond me.

      Plus they changed my monthly amount because I moved even though I was locked in for 2yrs.

      had to call to get all  kinds of stuff removed from my bill.  spent an hour on the phone.

      I am so disappointed in Cox.  The consumer is not a priority to them.