Update:
Internet is still not fixed. Still working with Cox over e-mail. I've also been collecting screenshots daily of packet loss and hard spikes. Reached out recently to get an update of the ticket number I was given, and was told there were no updates, but to check back for updates, so i'm doing so today. It's been about a full week since last dealing with them.
@adminITGUY59
nwh
Thanks for your input. You both sound very close to me, and it sounds like you're having similar issues. Have there been any updates in your cases? I'm gearing up and gathering data to submit an FCC complaint, and would love to reach out to both of you directly if possible through here to collect information so I can send to them, IF you'd like to be involved of course.
I'm beyond frustrated with paying as much as I do for a service that is completely unstable.
My husband and I are 74 and not as tech savvy as many of you. However, we have now gone three weeks with constant interrupted internet service. We are beyond frustrated! Cox has said everything is fine with our signal. But despite showing a strong signal, our internet is constantly being dropped.
Hurray! Our internet has been working for the last two days after our last reboot of our modem (which we had been doing every day). We're holding our breath and crossing our fingers! So perhaps it was a "plant issue", which the Cox tech who came out two weeks ago said it might be.
