Forum Discussion

Caressa's avatar
Caressa
New Contributor
5 years ago

Poor service area coverage, outages too often

Ok, Cox....what gives???  I mean, you tear up our yard installing "better lines" for your service.  You tear up our entire area in order to install "better lines" for internet service (Dawn Hill Siloam Springs, AR).  Well, your new and better lines are HORRIBLE.  I work from home and we have children that are doing virtual school these days.  How about figure out why you can't seem to keep our area up and running during these already trying times!!!  I am constantly receiving texts of "area outages".  We pay a FORTUNE every month and am actively looking for new tv/internet services.

Get it together, Girl.  This isn't a good look for you.

Thanks,

Tired of being tired (Caressa)

areaoutage
bad service
coxinternet coxisnotreliable
coxsupport
  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi @Caressa,

    I can understand your frustration and I know how important for you it is to have internet access for work & virtual schooling from home. Sounds like we need to investigate these issues further, please email us at cox.help@cox.com with your full name and address.
    Ben S.
    Cox Support Forums Moderator