Please keep us updated. My understanding is the visit from the Service Technician costs $75. But you only pay if the problem is inside your house. As soon as the tech arrives, ask about getting paperwork explaining who has to pay (you would be given a copy when he is leaving). One time the technician traced to problem to a wire in my attic. He replaced the wire in the attic on a 100º day. I was glad to pay him.
I'm pretty confident that the problem isn't inside my house. Everything inside my house is less than 3 months old, and my downstream signals and error counts are just about perfect. The problem is only upstream. I would expect any problem inside my house to affect both upstream and downstream in some way. But if they confirm that the problem is in my house and I have to pay $75 to fix it, oh well. I need this problem fixed.
So my tech scheduled for maintenance to come and check on the lines outside my neighborhood. He was getting 17% packet loss when he was checking on it from the tap which is the problem. So now I am waiting for maintenance to fix the problem.
No issues since the data tech replaced a connector between line from pedestal and house coax line.
The tech arrived yesterday morning around 8:30AM, checked for noise on the line at my streets pedestal that happens to be near my yard so I watched, I was told slight noise nothing significant. Then he tested coax line going into the home, all seemed good, though replaced the connector in picture below since it was dirty with some particles in the intake areas.
I just checked no timeouts since the Tech completed, not a small hiccup! So not sure if the adapter was the cause, though it could be. I would recommend to others see about replacing that part first , before getting a tech out ; I paid US govt price for a $100 for a $2.00 item.
Additionally, the tech checked notes for work done in July, notes stated "network upgrade".