Please keep us updated. My understanding is the visit from the Service Technician costs $75. But you only pay if the problem is inside your house. As soon as the tech arrives, ask about getting paperwork explaining who has to pay (you would be given a copy when he is leaving). One time the technician traced to problem to a wire in my attic. He replaced the wire in the attic on a 100º day. I was glad to pay him.
I'm pretty confident that the problem isn't inside my house. Everything inside my house is less than 3 months old, and my downstream signals and error counts are just about perfect. The problem is only upstream. I would expect any problem inside my house to affect both upstream and downstream in some way. But if they confirm that the problem is in my house and I have to pay $75 to fix it, oh well. I need this problem fixed.
