Forum Discussion

particleman's avatar
particleman
New Contributor III
4 years ago

Packet loss, latency on gigablast in Scottsdale, AZ for the last few months

I've been battling issues similar to multiple other recent posts on the forums [1, 2, 3, 4].Since this problem has started, I've replaced the cabling in my house, gotten a new modem and a new router,...
Arizona
gaming
gigabit
Gigablast
latency
packet loss
Phoenix
Patlock's avatar
Patlock
New Contributor II

This is basically what they had told me the last few times I have emailed them.

jonathanj Can anything actually be done about this or do I just have to wait until they fix whatever infrastructure/node is causing the problem?

I have to tether internet from my phone hotspot at the end of work days because it gets so bad. Feels pointless to pay for a service that isn't working correctly for months. 

SharonL's avatar
SharonL
Former Moderator
4 years ago
Hello,

I am sorry to hear you are experiencing issues with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
 
Sharon
Cox Support Forum Moderator