Only receiving 28Mbps and paying for gigablast. other neighbors report the same thing.
We expect you to have the best possible customer service experience, so I apologize that your interactions have made you feel mistreated. As far as speeds go, our network provisioning and engineering practices are designed to enable customers to receive the speeds they are subscribed to. However, it is important to note that many factors beyond Cox’s control can affect the actual speeds customers receive to their devices.
If you need help with your service, please email us at email@example.com with your full name, complete street address and details of your concern. If possible, include a link to this forum thread.