Forum Discussion

PseanA's avatar
PseanA
New Contributor
2 years ago

Only receiving 28Mbps and paying for gigablast. other neighbors report the same thing.

Can anyone explain why I only get a fraction of what I pay for? my last speed test was 16Mbps, and at best I get 28mbps. I pay for  1000Mbps, and I fully understand that one device will never actuall...
bad service
connection issues
slow speeds
unstable
  • ColleenD's avatar
    ColleenD
    2 years ago

    tmvan05, 

     

    We expect you to have the best possible customer service experience, so I apologize that your interactions have made you feel mistreated. As far as speeds go, our network provisioning and engineering practices are designed to enable customers to receive the speeds they are subscribed to. However, it is important to note that many factors beyond Cox’s control can affect the actual speeds customers receive to their devices.

     

    If you need help with your service, please email us at cox.help@cox.com with your full name, complete street address and details of your concern. If possible, include a link to this forum thread.

     

     

CurtB's avatar
CurtB
Valued Contributor III
2 years ago

Do you know for sure that your area has fiber?  Have you ever received the approximate speeds you expected?  Fiber or no fiber, your speeds are slow by current standards.  You've received replies from other forum users offering to help you with that.  My questions are concerned with:

  1. Did Cox sell Gigablast to a customer in an area that can't support it?
  2. Did you upgrade to Gigablast in the hope it would improve slow speed?

  If you find your way back to this forum, please post a reply.