Anyone else experience this? I contacted support and they said there was an outage, but I've been seeing this message for the last two weeks when I log into COX app. My internet goes up and down. COX reimbursed me a little for lost service. My question is when will this be fixed?? Two weeks of this and no end in sight is crazy sounding to me.
Hi, there. I sincerely apologize for the ongoing issues you're having. I want to help. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. I would be glad to look into this for you.
Network Impairment
We've identified a network-impacting event affecting the consistent delivery of service to your home. We know this can be frustrating, but we do appreciate your patience while our teams work to resolve this event.
This is the message I have on my COX app.
Hi Gela. If there is a network impacting event happening in your area, we don't have the information as to where the issue is. This means that the technicians are working to isolate and fix the issue. This is very tedious work and does take time to get repaired. I apologize for what you are going through. If you need any assistance, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Yes! It’s been horrible. They came out and replaced ALL wiring and yet I still don’t have internet for longer an hour a day. I called and rep said “there is a huge network connectivity problem” but couldn’t tell me where it is, when it will be fixed or how long we have to deal with this. They did credit me for the month but I work from home and need my service! What’s crazy is that people in the same area have service so why is it just my home? Very frustrating!!
All I can say is be careful on here I was emailing the cox help email and they asked for my pin which is a big no no! It was a phishing scam. Cox will never ask for your pin via email just so you know. So yeah there are scammers on here go figure lol!
Rapturo, this isn't a phishing scam. In order to discuss your account with you, we will need to verify your information just like we do when you contact us via phone. Thanks, Lisa, Cox Support Forums Moderator
