Forum Discussion

Rapturo's avatar
Rapturo
New Contributor
2 months ago

Network impacting event affecting consistent delivery of service.

Anyone else experience this? I contacted support and they said there was an outage, but I've been seeing this message for the last two weeks when I log into COX app. My internet goes up and down. COX...
packet loss
Rapturo's avatar
Rapturo
New Contributor

All I can say is be careful on here I was emailing the cox help email and they asked for my pin which is a big no no! It was a phishing scam. Cox will never ask for your pin via email just so you know. So yeah there are scammers on here go figure lol!

LisaH's avatar
LisaH
Moderator
2 months ago

Rapturo, this isn't a phishing scam. In order to discuss your account with you, we will need to verify your information just like we do when you contact us via phone. Thanks, Lisa, Cox Support Forums Moderator