Netgear CM600 firmware update

Question

I just replaced my Arris SB6183 with a Netgear CM600 to try to resolve disconnect issues and to get 24 downstream channels.&nbsp; My net connection is significantly slower now. The Netgear website says Cox has approved firmware version 1.01.14. Mine has V1.01.06 installed.&nbsp; I called cox and the tech said they couldn't install firmware. She sent signals to the modem, but it didn't do anything. I'm the errors below with both modems.&nbsp;
Can Cox update the firmware in CM600, or should I go back to the Arris and live with disconnects? Cox doesn't seem to know why they occur or how to fix them.&nbsp;

2018-12-13, 15:14:59
Warning (5)
MDD message timeout;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 14:52:37
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 14:52:27
Warning (5)
MDD message timeout;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 14:52:16
Warning (5)
Unicast DSID PSN startup error

2018-12-13, 14:52:02
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 14:51:50
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 14:18:27
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 14:14:37
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 12:27:28
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 12:15:49
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

becky · Answer

Hi Jerry, it appears that version 1.01.16 was recently added to the Cox-approved list. We can try to push this firmware to your modem. This will interrupt your internet connection for several minutes while the modem is updated. When would be a good time to proceed? -Becky, Cox Support Forums Moderator

jerryolsen · Answer

Thank you Becky.&nbsp; I just worked on line with a technician to update the firmware.&nbsp;
I'm still getting these errors:

2018-12-13, 16:46:07
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 16:45:51
Warning (5)
Unicast DSID PSN startup error

becky · Answer

Hi Jerry, I suggest a service call so an on-site technician can further investigate. If you'd like my team to schedule an appointment for you, email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator

jerryolsen · Answer

Thanks Becky, I'll email.&nbsp;

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2018-12-13, 15:14:59	Warning (5)	MDD message timeout;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 14:52:37	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 14:52:27	Warning (5)	MDD message timeout;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 14:52:16	Warning (5)	Unicast DSID PSN startup error
2018-12-13, 14:52:02	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 14:51:50	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 14:18:27	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 14:14:37	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 12:27:28	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 12:15:49	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;

2018-12-13, 16:46:07	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 16:45:51	Warning (5)	Unicast DSID PSN startup error