Motorola Arris SBG6850 firmware update possible?
I have a Motorola branded SBG6580 Modem/Router that I've been using with my Cox internet for several years without any issues. It currently has firmware version SBG6580-184.108.40.206-GA-00-505-NOSH
According to the Arris website there are newer firmware versions available, for example V8.5.X. Arris also says that only my Cable provider (Cox) can perform a firmware update for me.
From other reading it appears that the newer firmware versions offer features that I would like to use with my router. However, when I called Cox customer service I was told that they do not update firmware on 3rd party equipment and offered to sell me an advanced tech support service that *might* be able to help me...
What am I supposed to do here? The manufacturer tells me that only my ISP can update my firmware, and then Cox tells me they can't do it because I don't rent the equipment from them.
I appreciate any answer you can provide. Thanks.
This is indeed one of the more frustrating aspects of using a gateway device. Because both modem and router functions are combined the firmware is a single firmware for both managed by the provider based on the provider's network needs. If you're the type of customer that wants to have the latest firmware on your router a separate modem/router solution is a better alternative as how the router firmware is separate and can be managed by the user.