Forum Discussion

JerryOlsen's avatar
JerryOlsen
New Contributor
7 years ago

Thank you Becky.  I just worked on line with a technician to update the firmware. 

I'm still getting these errors:

2018-12-13, 16:46:07 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0;
2018-12-13, 16:45:51 Warning (5) Unicast DSID PSN startup error
  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Jerry, I suggest a service call so an on-site technician can further investigate. If you'd like my team to schedule an appointment for you, email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
    • JerryOlsen's avatar
      JerryOlsen
      New Contributor
      7 years ago

      Thanks Becky, I'll email.