Forum Discussion
HandsomeChef
6 years agoNew Contributor III
kevinm2 I've had 3 tech's out now over the past month, my lines have been replaced, I've tried and ruled out the Cox modem; please reference my ORIGINAL post above, because I've done everything and I'm still having the exact same issues as before.. What exactly is your tech gonna do that hasn't already been done? All it takes is a quick look at the Cox Support Forums to determine that this is CLEARLY a Cox back-end issue in the Las Vegas area, as evidenced by the flood of posts from locals regarding packet loss, upload speed etc.
Just this morning I've lost connection 3 times for seemingly no reason; no outage notification on your app nothing. My upload speed has ONCE AGAIN dropped below 10mbps.
Please advise.
KevinM2
6 years agoFormer Moderator
@HandsomeChef, I'd like to submit a request and have this case viewed by our Field Escalation Team. Can you please reach out to us privately so we can get this set up for you? -Kevin M. Cox Support Forum Moderator
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