Recent Discussions
i think im having packet loss in a game on pc?
im playing this game on pc called riders republic and am having trouble with staying connected to the session in a mass race my match making on free for all and tricks battle is ok, any1 else have this problem that can help me? thanks.i have contacted ubisoft they told me to contact my isp, i want too see if i can get help here before i contact coxTraining of "Technical Support"
So I come from a technical support job. I deal with internet providers across the country all day for a living. I have never dealt with such under trained and rude technical support (I've had 6 contacts in less than 24 hours) as I have the last two days. None of them were able to speak in proper English sentences and when I caught "Charles" (as if this is his real name) in a lie, he just stammered until he put me on an indefinite hold. The lie Charles said was that my router was receiving the signal from Cox and that it was the router that was the problem. Unfortunately for Charles, I unplugged the router 5 minutes beforehand and never plugged it back in just to see what he would say. After this, I was put on hold for over 15 minutes and called back, received another technician (who luckily spoke English) and they acknowledged the issue on Cox's end and my issue was resolved in under 5 minutes. Charles called back later to apologize for the call disconnecting and that no supervisors were available at which point I terminated the call.
Multiple Issues Over The Last 11 Days In Las Vegas Area
I live in the Enterprise, Las Vegas area and have been told by tech support that for the last 11 days there have been regular intermittent outages. When I ask tech support when these outages will be resolved, they say they don't have access to that information. These outages have caused my upload speeds to either fluctuate wildly or drop out completely. I've had 3 techs out here over the last 11 days; the first said the lines in my front yard were loose, she tightened them and left. Shortly after she left the speeds dropped out again. No fix. Call tech support again, you blamed me for my equipment, so I went and got the gigablast cox modem.The second tech came in the next day and said there was heat damage to one of the outside lines, which he replaced; he then scheduled a contractor to come by that day and replace the entire line, which happened. This second tech ruled out that my equipment was the problem because we had the same issues on the Cox modem. He took the modem back with him. No fix. The third tech came out this morning, not aware of my situation in the least, once again, blaming my equipment, then telling me I would never get the speeds I want without a Fiber line. No fix. I've had this account for the past two months, all of Sept. and the beginning of Oct. I was receiving 800+ dl / 35up, very very steady. Starting on the 17th my upload speed began dropping out (pretty much for the entirety of the day). My download speed also fluctuates wildly in these times. Specs: Gigablast Speed Wired connection thru a Motorolla Docsis 3.1 MB8600 Modem Google Meshing Router PC - MSI GS63VR Stealth Pro I've replaced all of my ethernet cables, tried Cox configured equipment, had front lines replaced by Cox techs and have had my account "red flagged". However until these daily outages go away I figure I'll still be dealing with this. Are outages every day for 11 days a usual occurrence for Cox? I was told these were all unscheduled outages; why would Cox not make an announcement to effected customers when the issues drag on like this? I've eaten up about 15 hours of your tech support time on the phone for no resolution. Does Cox actually want to resolve this issue, and if so why do you keep sending level 1 tech's who are unaware of my situation out to my home to "restart my modem" and "get the cox modem" and "you need fiber" but "oh hey we don't offer fiber in your area". My biggest problem here is that I'm a streamer, it's my career and I work from home. I haven't been able to work in the past 8 days now and counting and will have to make a drastic change soon if Cox is unable to provide me the speeds and consistency I'm paying for. Incredibly frustrated customer.