Lost connection four times yesterday and four times so far this morning
Router light keeps turning orange. Dropped connection four times in one hour between 5 and 6 pm yesterday. Happening again after 8 am today. I unplug modem and router, wait, plug them back in, connection turns back on and drops within FIVE *** MINUTES. What the hell is going on with this *** service??!?
My router is TP-Link Archer A20, and my modem is a Cisco DPC3010. I had similar recurrent connection issues a couple of years ago; the technicians came out and found there was water in the cable box! They re-strung the cable, but it shouldn't have gone bad again so quickly.
If your modem keeps dropping connection, it indicates a cable signal issue. Have you tried replacing the cable wire ont he modem, and any splitters or barrel connecters? Have you contacted Cox about getting a tech out?
why do you always assume it's people's hardware and not something on Cox's end. Things work for days then suddenly cease working, then resume working again for days. That is not remotely consistent with a hardware issue on the user end and entirely consistent with Cox failing to provide service we all paid for.
Why are you assuming I am blaming your hardware? I am not assuming anything, just stating facts, and the things I mention are quick and easy to address, and on many occasions, fixes the issues, or at least reduces the frequency of the problem. If not then we know that you have taken all the steps you can, before having a tech come out. Bottom line, it's fast and easy to accomplish, and if it helps, then it helps. It's a good step to take, while waiting to having Cox send a tech out.
I have the panoramic modem, and I lose connection “every” morning between 2 and 4 am. Sometimes for as little as 5 minutes, and as long as 3-4 hours. The modem wipes the logs clean, after resetting. There is no previous log available after the reset, just from the time is reset forward. Very frustrating.
I didn't even know the logs were accessible from the app. Do you mind sharing where exactly do you find them? Sounds like maintenance going on in your area if it's only happening between 2-4AM. How long has it been happening?
The default time for daily updates for the TV DVR is 2:00 am to 4:00 am. Could this possibly affect your internet connection? It hasn't with my service - - when the DVR is stuck rebooting the internet is still OK. I changed the update time to 4:00-6:00 am six weeks ago and haven't had any morning rebooting issues since. But it does do an update around midnight every week or so. I'm getting ready for bed then but did see the warning message once. I never touched any cables, amplifiers, splitters, or couplings and blame it all on climate change. The solution is higher taxes.
Wow, yesterday I announced no rebooting issues for 6 weeks and this morning my DVR is rebooting. Unplugging & replugging every 30 minutes over the last 4 hours hasn't fixed it. Probably caused by the constant rain from the atmospheric river that has been drenching the San Diego area since the early morning hours. This is just a report, not a request for help.