Forum Discussion

Untitled_Alan_P's avatar
Untitled_Alan_P
New Contributor
2 years ago

Lost connection four times yesterday and four times so far this morning

Router light keeps turning orange. Dropped connection four times in one hour between 5 and 6 pm yesterday. Happening again after 8 am today. I unplug modem and router, wait, plug them back in, connec...
bad service
connection issues
dunnm's avatar
dunnm
New Contributor III

I have the panoramic modem, and I lose connection “every” morning between 2 and 4 am. Sometimes for as little as 5 minutes, and as long as 3-4 hours. The modem wipes the logs clean, after resetting.   There is no previous log available after the reset, just from the time is reset forward.  Very frustrating.  

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

I didn't even know the logs were accessible from the app. Do you mind sharing where exactly do you find them? Sounds like maintenance going on in your area if it's only happening between 2-4AM. How long has it been happening?