I have the panoramic modem, and I lose connection “every” morning between 2 and 4 am. Sometimes for as little as 5 minutes, and as long as 3-4 hours. The modem wipes the logs clean, after resetting. There is no previous log available after the reset, just from the time is reset forward. Very frustrating.
I didn't even know the logs were accessible from the app. Do you mind sharing where exactly do you find them? Sounds like maintenance going on in your area if it's only happening between 2-4AM. How long has it been happening?
The default time for daily updates for the TV DVR is 2:00 am to 4:00 am. Could this possibly affect your internet connection? It hasn't with my service - - when the DVR is stuck rebooting the internet is still OK. I changed the update time to 4:00-6:00 am six weeks ago and haven't had any morning rebooting issues since. But it does do an update around midnight every week or so. I'm getting ready for bed then but did see the warning message once. I never touched any cables, amplifiers, splitters, or couplings and blame it all on climate change. The solution is higher taxes.
Wow, yesterday I announced no rebooting issues for 6 weeks and this morning my DVR is rebooting. Unplugging & replugging every 30 minutes over the last 4 hours hasn't fixed it. Probably caused by the constant rain from the atmospheric river that has been drenching the San Diego area since the early morning hours. This is just a report, not a request for help.
