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Untitled_Alan_P's avatar
Untitled_Alan_P
New Contributor
2 years ago

Lost connection four times yesterday and four times so far this morning

Router light keeps turning orange. Dropped connection four times in one hour between 5 and 6 pm yesterday. Happening again after 8 am today. I unplug modem and router, wait, plug them back in, connec...
bad service
connection issues
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

What model modem and router do you have? Can you post your signal levels from 192.168.100.1? I can give instructions how once I know what modem you have.

  • Untitled_Alan_P's avatar
    Untitled_Alan_P
    New Contributor
    2 years ago

    My router is TP-Link Archer A20, and my modem is a Cisco DPC3010. I had similar recurrent connection issues a couple of years ago; the technicians came out and found there was water in the cable box! They re-strung the cable, but it shouldn't have gone bad again so quickly.

    • Untitled_Alan_P's avatar
      Untitled_Alan_P
      New Contributor
      2 years ago
      Channel 1: 6.5 dBmV 40.4 dB
      Channel 2: 7.0 dBmV 41.9 dB
      Channel 3: 7.0 dBmV 41.9 dB
      Channel 4: 6.9 dBmV 41.3 dB
      Channel 5: 6.8 dBmV 41.1 dB
      Channel 6: 6.4 dBmV 39.7 dB
      Channel 7: 6.6 dBmV 41.3 dB
      Channel 8: 6.5 dBmV 41.4 dB
       
      Upstream Channels    
        Power Level:
      Channel 1: 37.0 dBmV
      Channel 2: 36.7 dBmV
      Channel 3: 39.2 dBmV
      • Untitled_Alan_P's avatar
        Untitled_Alan_P
        New Contributor
        2 years ago
        Channel 4: 42.0 dBmV