The tech who came over a few days ago connected the modem directly to the cable drop with a freshly crimped cable. There is nothing between the COX cable drop on the side of the house and the cable modem. If you have access to the history of this line you may notice that the signal, since this change has improved and the number of errors has been reduced, but the issue persists as mentioned above.
Hello Jonathan,
This is a freshly crimped cable that is not split in any way besides a combiner with ground connection that was installed outside directly to the Cox cable drop by a tech. The setup is as such:
Arris modem connected to a custom length white cable (crimped on-site by a tech) which then connects to a gender changer with ground that itself connects to the thick black cable that comes directly from the street. There are no other devices like splitters, amplifiers, etc in the system as I just have internet and only need the cable modem.
To be clear this a chronic issue that manifest itself at random intervals. When it occurs, I lose internet for anywhere from 10-30 minutes.
As mentioned by other users I’ve already done the basics: restart cable modem, reseat cable, reset WiFi router, connect laptop directly to cable modem, etc with no real change in results.
Is there any way for cox to monitor the line on their end?
At this point I’m ok leasing a cable modem from Cox if they can guarantee stability or if that can help them track down the issue.
