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thephoenix81's avatar
thephoenix81
New Contributor II
7 years ago

Internet Keeps Dropping -- Gilbert AZ

I've had Cox for about 9 month now since moving to AZ. Within the last week or, my internet goes through sprees of dropping. Anyone else having this problem?

Support blamed my splitter (provided by COX btw). I removed the splitter and connected directly into my modem. At first this seemed to work -- went over 12 hours without a drop. Then back to same old. In about 30 hours, my internet has failed 42 times. I live in an apartment complex. Any ideas?I am using their "Panoramic Wi-Fi Router" Model: DAR1682

Sorry times are in EST on Uptime Monitor Failure log because I work for company on the East Coast remotely and it's just easier to keep my computer on their timezone:

Net Uptime Monitor Failure Log 
=======================================
10/8/2018 3:43:08 PM Log Start
---------------------------------------
Failure Start Length
10/8/2018 3:44:49 PM 0:00:47
10/8/2018 3:47:12 PM 0:00:11
10/8/2018 3:50:02 PM 0:00:16
10/8/2018 3:52:05 PM 0:00:06
10/8/2018 3:53:37 PM 0:00:30
10/8/2018 3:54:30 PM 0:00:10
10/8/2018 3:55:02 PM 0:00:18
10/8/2018 3:56:51 PM 0:00:36
10/8/2018 4:00:05 PM 0:00:14
10/8/2018 4:29:15 PM 0:05:31
---------- Note ----------
10/8/2018 4:36:11 PM
Removed Splitter
------ End of Note -------
10/8/2018 4:41:25 PM 0:00:06
10/9/2018 6:49:10 AM 0:05:17
10/9/2018 7:13:24 AM 0:00:26
10/9/2018 7:22:42 AM 0:00:21
10/9/2018 7:29:29 AM 0:00:15
10/9/2018 7:45:58 AM 0:04:13
10/9/2018 3:11:04 PM 0:00:07
10/9/2018 3:13:40 PM 0:03:21
10/9/2018 3:18:26 PM 0:00:09
10/9/2018 3:21:42 PM 0:06:05
10/9/2018 3:34:24 PM 0:00:07
10/9/2018 3:36:32 PM 0:04:53
10/9/2018 3:45:07 PM 0:00:20
10/9/2018 3:47:44 PM 0:00:21
10/9/2018 4:02:11 PM 0:05:22
10/9/2018 5:39:19 PM 0:00:14
10/9/2018 5:40:31 PM 0:00:16
10/9/2018 5:42:48 PM 0:00:06
10/9/2018 8:31:51 PM 0:00:29
10/9/2018 8:36:11 PM 0:00:09
10/9/2018 8:42:55 PM 0:00:45
10/9/2018 9:01:57 PM 0:00:08
10/9/2018 9:06:40 PM 0:00:37
10/9/2018 9:08:22 PM 0:04:10
10/9/2018 9:15:00 PM 0:00:08
10/9/2018 9:17:07 PM 0:00:22
10/9/2018 9:19:31 PM 0:00:24
10/9/2018 9:24:18 PM 0:00:06
10/9/2018 9:27:53 PM 0:00:10
10/9/2018 9:48:54 PM 0:00:13
10/9/2018 10:01:15 PM 0:00:16
10/9/2018 10:05:51 PM 0:00:32

RF Parameters

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 9 831.00 MHz 7.40 dBmV 37.64 dB 256QAM 35664252 606 6030
Downstream 2 10 837.00 MHz 6.80 dBmV 37.36 dB 256QAM 28716745 926 6974
Downstream 3 11 843.00 MHz 6.80 dBmV 37.64 dB 256QAM 28718098 767 6808
Downstream 4 12 849.00 MHz 7.40 dBmV 37.64 dB 256QAM 25854016 993 7097
Downstream 5 13 855.00 MHz 8.10 dBmV 37.36 dB 256QAM 29473329 1102 7757
Downstream 6 14 861.00 MHz 8.30 dBmV 37.36 dB 256QAM 29561281 598 6108
Downstream 7 15 867.00 MHz 8.20 dBmV 37.64 dB 256QAM 29539821 358 2924
Downstream 8 16 873.00 MHz 7.50 dBmV 37.36 dB 256QAM 29656917 639 7450
Downstream 9 25 927.00 MHz 6.70 dBmV 37.36 dB 256QAM 41260750 861 6925
Downstream 10 26 933.00 MHz 7.00 dBmV 37.36 dB 256QAM 40901482 967 7234
Downstream 11 27 939.00 MHz 6.90 dBmV 37.36 dB 256QAM 40809148 1126 7888
Downstream 12 28 945.00 MHz 6.60 dBmV 37.36 dB 256QAM 41412079 1048 8026
Downstream 13 29 951.00 MHz 6.40 dBmV 37.64 dB 256QAM 39760374 1200 7864
Downstream 14 30 957.00 MHz 5.90 dBmV 37.36 dB 256QAM 38126885 1598 6305
Downstream 15 31 963.00 MHz 5.50 dBmV 37.36 dB 256QAM 39666316 1317 8136
Downstream 16 32 969.00 MHz 5.60 dBmV 36.61 dB 256QAM 39805956 734 7514
Downstream 17 41 405.00 MHz 8.30 dBmV 38.61 dB 256QAM 36596256 494 3088
Downstream 18 42 411.00 MHz 8.80 dBmV 38.61 dB 256QAM 37142590 503 2833
Downstream 19 43 417.00 MHz 8.40 dBmV 38.98 dB 256QAM 37022098 469 2030
Downstream 20 44 423.00 MHz 8.50 dBmV 38.98 dB 256QAM 37283303 427 4177
Downstream 21 45 429.00 MHz 8.70 dBmV 38.98 dB 256QAM 39975995 692 1889
Downstream 22 46 435.00 MHz 8.70 dBmV 38.61 dB 256QAM 39763388 555 3110
Downstream 23 47 441.00 MHz 8.70 dBmV 38.61 dB 256QAM 39839739 361 4492
Downstream 24 48 447.00 MHz 9.00 dBmV 38.61 dB 256QAM 40517606 526 3039
Reset FEC Counters

Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 3 29.80 MHz 36.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 4 36.30 MHz 37.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 2 23.30 MHz 34.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 1 18.40 MHz 33.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM

DOCSIS(CM) Events

Date Time Event ID Event Level Description
10/9/2018 18:20 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 18:20 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 18:25 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 18:25 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:06 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:06 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:07 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:07 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:07 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:07 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:07 82000300 3 Ranging Request Retries exhausted;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:07 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:08 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:08 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:08 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:08 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:09 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:09 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:10 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
10/9/2018 19:10 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;
connection issues
ConnectionLoss
  • CarolLM's avatar
    CarolLM
    Former Moderator
    7 years ago
    Hi there, we'll gladly take a look at your account to see what's going on with your modem. Many times in a multi-dwelling unit it's easy to experience WiFi interference simply due to the close proximity of each residence. You'll want to be sure your modem's centrally located in your home and as placed as high off the ground as possible away from cordless phones, microwaves, baby monitors, etc. For us to take a look at your Modem please send a Facebook private message, Twitter direct message, or email to cox.help@cox.com. You may include an attachment of this conversation. We want you to be able to enjoy your service. -Thanks, Carol
    • thephoenix81's avatar
      thephoenix81
      New Contributor II
      7 years ago

      It's not the just the wi-fi. I'm directly connected in with the ethernet and I lose the internet on everything

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Thephoenix81, since the connectivity issues continue even when hardwired to the modem, I suggest a service call. My team can assist you in scheduling a service call via email. -Becky, Cox Support Forums Moderator