Forum Discussion
CarolLM
Former Moderator
Hi there, we'll gladly take a look at your account to see what's going on with your modem. Many times in a multi-dwelling unit it's easy to experience WiFi interference simply due to the close proximity of each residence. You'll want to be sure your modem's centrally located in your home and as placed as high off the ground as possible away from cordless phones, microwaves, baby monitors, etc. For us to take a look at your Modem please send a Facebook private message, Twitter direct message, or email to cox.help@cox.com. You may include an attachment of this conversation. We want you to be able to enjoy your service. -Thanks, Carol
thephoenix81
7 years agoNew Contributor II
I've sent an email to cox.help@cox.com
- thephoenix817 years agoNew Contributor II
Sent email 2 days ago. No response.
- Becky7 years agoModeratorHi Thephoenix81, I've been unable to locate your email. Please resend it. Our address is cox.help@cox.com. Thanks! -Becky, Cox Support Forums Moderator
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